Chatbot for eCommerce

What exactly is a chatbot?

At the most basic level, a chatbot is a software program that simulates and processes human conversation, allowing humans to interact with digital customer care executive, especially over the Internet as if they were communicating with a real person.

How Chatbots work?

As you can see in this graphic, a chatbot returns a response based on input from a user. This process may look simple; in practice, things are quite complex.

How to Use It for Your Business

According to this research, the main factors that motivate people to use chatbots are:

• Productivity. Chatbots provide the assistance or access to information quickly and efficiently.
• Entertainment. Chatbots amuse people by giving them funny tips, they also help killing time when users have nothing to do.
• Social and relational factors. Chatbots fuel conversions and enhance social experiences. Chatting with bots also helps to avoid lonliness, gives a chance to talk without being judged and improves conversational skills.
• Curiosity. The novelty of chatbots sparks curiosity. People want to explore their abilities and to try something new.

“I think chatbots are the future of engagement between a fan and a brand or celebrity.”

Christina Milian

Improve customer service

 It is the best option for those who don’t want their customers to:

• Wait for operator’s answer — “Stay on the line, your call is very important to us” is always annoying, isn’t it?
• Search for an answer in the FAQ — as a rule users don’t have time for scrolling dozens of pages with instructions.

Streamline the shopping process. It only takes to write what you want to the chatbot and the bot will send the information to the sales department. You don’t need to repeat several times “I need the same, but with metal buttons”. Besides, the chatbot remembers your preferences and uses this information when you return.

Personalize communication. A chatbot answers the specific questions of visitors instead of displaying a long list of information. The more attention a customer gets the greater his desire to buy something.

Improve a response rate. About 90% of questions sent from Facebook business pages remain unanswered. Chatbot responds to 100% of messages and converts more visitors into buyers.

Automate repetitive tasks. Most customers want to get answers on the same questions — When do you work? What is your location? Do you make deliveries? In order not to write the same answers every time, make a chatbot. It reduces your employees’ workload.

How to build a chatbot?

Contact me today and let’s discuss how this can be helpful for your business.

Why Chatbot is important?

Acquire customers while you sleep

Having a chatbot interact with your visitors is the best way to collect leads. The bots are proactive and available 24×7. It’s time to stop worrying about loosing out on your valuable prospects.

100% automated messaging. The chatbot changes the flow of the conversation, depending on the way users communicate. And it chats with each & every visitor on your website.

Start creating conversations that drive engagement, and you can grow your sales with little effort.